Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-15-2016, 09:46 AM
cc12 cc12 is offline
Whiz
 
Join Date: Feb 2015
Posts: 49
cc12 has 10 reputation points
Default Cms

Hi,

We encountered an issue where we cannot pull just one particular vdn interval/daily/weekly data( we can see rest of the vdns data). What is the possible cause as just this one vnd doesn't not show any data.its blank report ( not zeros too).
Is it something to do with with measured or unmeasured vdns? or anything else.

Thank you
Reply With Quote
  #2  
Old 11-17-2016, 09:04 AM
hpenni hpenni is offline
Hot Shot
 
Join Date: Jun 2016
Posts: 20
hpenni has 12 reputation points
Default

is the VDN set for measured: External or Both?
Reply With Quote
  #3  
Old 11-18-2016, 06:39 AM
cc12 cc12 is offline
Whiz
 
Join Date: Feb 2015
Posts: 49
cc12 has 10 reputation points
Default

Hi,

It's set to both.
Reply With Quote
  #4  
Old 11-22-2016, 02:43 AM
hpenni hpenni is offline
Hot Shot
 
Join Date: Jun 2016
Posts: 20
hpenni has 12 reputation points
Default

Have you hit your limits for Data Storage Allocation (tools, system setup)?
Reply With Quote
  #5  
Old 11-22-2016, 11:29 PM
shaikht shaikht is offline
Genius
.
 
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default

Hi,

Please verify if BCMS reports are getting data for that vdn. If it is set to both and CM is sending data for that VDN, reports should show data.

I hope it helps.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:25 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.