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Old 03-13-2012, 09:55 AM
rgutierrez rgutierrez is offline
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OK. I just had this at a customer site, I am not an Avaya employee but a business partner, and what I found was that the agents were not going Auto In after they logged into the phone. Once they logged into the phone, hit auto in, logged into the dialer, and joined the job everything worked.

I know you have tried this before, but that is what I found that worked at this site. Are you using OUTBOUND ONLY for the Domain or SL/ASA? Try OUTBOUND ONLY set up.

Sorry this probably isn't helping much.
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