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Old 03-07-2012, 01:12 PM
mlcohan mlcohan is offline
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Default MM User Client Installation Error

Hello,

Trying to install the MM user client 5.2 for a helpdesk user who also needs the admin client installed. When trying to install the User Client I get the following error message:

"Setup cannot continue. Message Application Server version is not compatible with this product version".

I completely removed all Subscriber Admin tools and deleted all Octel registry settings. I'm still getting this error message. Has anyone run into this problem before?

Thanks,
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Old 03-14-2012, 10:29 PM
zpiao zpiao is offline
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Default

Trying to install the MM user client 5.2 for a helpdesk user who also needs the admin client installed. When trying to install the User Client I get the following error message:

"Setup cannot continue. Message Application Server version is not compatible with this product version".

I completely removed all Subscriber Admin tools and deleted all Octel registry settings. I'm still getting this error message. Has anyone run into this problem before?
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I would like to know what your MM system version exactly is and ensure what version of client software you want to install . If you refer to installation guide , it will state what MM version it supports. it they exactly match and still encounter issues, then I would like to recommend you to raise a Avaya support ticket to backbone team.
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