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Old 04-02-2014, 07:39 AM
jpratz jpratz is offline
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Default Giving end users access to warranty support

We purchased 5650, 5520 , and 8610 switches for the Philadelphia International Airport as part of the telecom contract for the Terminal F project. We also purchased GJ6300 Next Business Day warranties for each. To close out this project - they are requiring written documentation on how to report a problem and obtain service. They require a phone number for this service. I only have a copy of the SDD Avaya Express Tech Support - Plus Next Business Day Pack (GJ6300). Is there any way to written specific instructions/phone numbers on how they can obtain service against these warranties? Can I also get the end user a Support Site log-in to get service that way - and how?
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Old 04-02-2014, 08:38 AM
nherman nherman is offline
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Solution Delivered

Hi James,

Support information is found on the Avaya Contact Us page (https://support.avaya.com/contact/). I can help you with a login to the support site, I would just need some additional information regarding the customer name, Sold To, and address. You can email me directly at nherman@avaya.com, i'll be happy to assist you with the creation of the support site login.

Best Regards,
Natallee

Last edited by rbrookes; 04-03-2014 at 05:11 AM.
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Old 05-13-2017, 04:10 AM
johns1224 johns1224 is offline
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Great! Thanks for the info, Natallee. We appreciate your help.
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Old 06-03-2017, 08:49 PM
cartw7 cartw7 is offline
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Thank you so much, Natallee! We'll send you the additional info once our manager gives the go signal.
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