Support Site Tip: Finding the most recent documents and downloads

[mmmackin]

If you would like to find the latest documents or downloads for a product quickly and easily:

1. Logon to the Avaya Support Website.
2. Select PRODUCTS from the top navigation menu.
3. Enter your product in field titled "Enter Product Name" and choose the desired release. If you don't know the release, select "Don't Know."
4. The new Product Hub page will display for the selected product and release. This page automatically surfaces the most recent Solutions, Notices, Latest Downloads, and Top Documents related to the product.
5. Click on the title of the desired document or download to view (hover over any truncated title to view full text). If you do not see the document/download you need on the list, select "View All."
   

If you want to search for documents based on a specific topic or issue, you can type in keywords in the Troubleshoot by Problem field. This will deliver immediate search results based on the product and release you have selected, as well as the specific key words that describe the information you need, such as "shut down server" or "set voicemail prompts."

[pfreeb]

When I select Communication Server 1000E from Products then I am shown "Notices and Release Notes" dated Jul 18, 2010.
If I then click on View All then I do see more recent items (though I'm doubtful they are the most recent.
The criteria for displaying "Notices and Release Notes" appears to be dubious.

[mmmackin]

Originally Posted by pfreeb

When I select Communication Server 1000E from Products then I am shown "Notices and Release Notes" dated Jul 18, 2010.
If I then click on View All then I do see more recent items (though I'm doubtful they are the most recent.
The criteria for displaying "Notices and Release Notes" appears to be dubious.

Thank you for bringing this to our attention. The publication dates displayed in the product's Notices and Release Notes do appear to be incorrect. We have submitted a ticket to have this issue addressed.

However, when I select "View All" and the Downloads & Documents page opens with search results for Communication Server 1000E, Release 7.0.x, I am seeing Product Support Notices and Application Notes dated 07 July 2012, and when I open them, this date does appear to be accurate. So I do believe this display appears to be working correctly in listing the most recent publications. It is possible that if you picked an older release, which has met or is nearing the End of System Sale lifecycle state, that the notices and release notes would be older and less frequent.

If you find any other examples of inaccurate or out-of-date information, please do not hesitate to let us know so that we can correct.

Thanks!

[dsyrek]

The new design is extremely inefficient as compared to the old one. The search is very unreliable and it is not at all tolerant of searches that do not exactly match branding names. Searches often frequently return no documents at all even for products that do return from search. It is usually a lot easier to use Google to locate documents than the Support site. The aesthetics are pretty, but it is not very user-friendly.

[mmmackin]

Which Search tool are you using? The Search Avaya Support field at the top of the site? If so, use the same Search tips as you did on the old site:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. Example: "Communication manager" OR "CM" + "SIP trunking"

If you are using the Product page, when you select the product "branding" name from the drop-down auto-suggested list, the page should open with the "top" documents associated to that product. And when you click "View All" it should bring up the entire list of documents associated with that product. Documentation is all associated on the content management system by a unique Product ID, so there shouldn't be an issue with matching to a branding name on the Product page.