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Old 03-03-2017, 10:50 AM
jnorrisjnorris jnorrisjnorris is offline
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Default Unable to dail a 10-digit international number

IP Office 500V2 8.1 (95)
Customer has international dialing which is working fine when dialing a 9 digit number.

But they are trying to call a 10 digit international number but it drops the last digit and the call will not go through
SHORT CODE
0xxxxxxxxxxxxx
Dial
SHORT CODE
9xxxxxxxxx
I MUST BE MISSING SOMETHING ON THE SC'S?
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Old 03-06-2017, 07:53 AM
rschild rschild is offline
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Default hmm..

Why do you use 0xxxxxx ? For me it doesnt make sense since Numbers have various length and X is always one number... to be more flexible I would rather use N instead of X

Couldn you just simply use

0N
dial
9N

And why do you switch 0 to 9? Is it located behind a different system?

You should also check Manager -> System -> Telephony -> Dial Delay Count

cheers,

Rainer
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