Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-28-2015, 09:11 AM
carpe27 carpe27 is offline
Aspiring Member
 
Join Date: Apr 2015
Posts: 2
carpe27 has 10 reputation points
Default Ring phone ext when user logged in and ring

Hi,
Just had our new Avaya system put in and its been good so far.

Only thing I would like is to be able to do is ring a phone a phones extension and no matter if a user is logged in or not have the phone ring.

Had a Mitel system in our old school and this saved so much hassle as it didn't matter if the user was logged in or not.

Is there any way?

Cheers
Reply With Quote
  #2  
Old 04-30-2015, 10:58 AM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

What exactly are you doing that there would be a phone with no one logged in some of the time? If you're just hot desking, give the phone a base extension that doesn't change then have people log in over that with their own extension. That way the base extension can ring and if someone else is using the phone and logged in, it can also ring as them.
Reply With Quote
  #3  
Old 06-15-2015, 02:08 AM
carpe27 carpe27 is offline
Aspiring Member
 
Join Date: Apr 2015
Posts: 2
carpe27 has 10 reputation points
Default

Weve got it setup so that in classrooms the phones have their own extension so they can have incomming calls and if they want to make external calls staff can login.

When staff are in however if reception tries to call the room then they cant as whoever is logged in stops the phones extension from working.

It could be anyone logged into the phone to dial out, not like a office environment.

So far what ive done is forwarded the phones user to the most likely person that will be in the room if the phones ext is busy or no answer.

Last edited by carpe27; 06-15-2015 at 02:23 AM.
Reply With Quote
  #4  
Old 06-15-2015, 09:07 AM
fwilkepcs fwilkepcs is offline
Genius
 
Join Date: Nov 2013
Location: Germany
Posts: 360
fwilkepcs has 18 reputation pointsfwilkepcs has 18 reputation points
Default

You can create a short code like *99N/Dial Extension by Number/N

It will dial the physical extension instead of the user. It can also be used to dial forwarded extensions.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:07 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.