Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 04-30-2015, 07:38 AM
kminin kminin is offline
Join Date: Aug 2010
Posts: 31
kminin has 10 reputation points
Default How to reset the root password on the CMS?

Good day.
CMS r13.1cb.e. There is no password for root. There is a document like this password reset:
This requires IR 3.0 recovery CD.
I found this Recovery:
New Recovery CD for Avaya IR 2.0 (Solaris 10) - Release Date_ 08/2008

Try to boot with this CD. But the server does not see the drive as bootable.

Where to get the recovery CD?
Or how to reset the root password?

Thank you!
Reply With Quote
Old 05-04-2015, 12:25 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


Please find steps to reset root password on CMS:

Please perform the CMS ADM and Maintenance backups before proceeding with the activity of resetting the root password.
Go to the Data Center/Location where the CMS Server is located/installed. Make sure that the SUN Monitor and Keyboard are connected and working.
Make sure you have the Solaris 9/10 DVD available.
This is a service affecting activity. hence ensure you have the correct approvals from the required teams.

1. Perform a "STOP+A" from console using the SUN Keyboard. This will drop you to the OK prompt.
2. Insert the Solaris DVD which would have come along with the CMS server in the CD/DVD ROM.
3. ok> boot cdrom -sw
4. Once you are at the '#' prompt, please follow the below steps very carefully.
3. # fsck -y /dev/dsk/cXtXdXsX - See below for drive designations for specific platforms:
Platform Boot disks
Sun Blade - c0t0d0s0
Sun Netra - c1t0d0s0
Sun Fire - c1t0d0s0
Sun Enterprise - c0t0d0s0
Sun Sparc - c0t3d0s0
4. # mount /dev/dsk/c0t3d0s0 /a
5. # TERM=sun export TERM
6. # vi /a/etc/shadow (You will need to get rid of everything between the first : and the second : for the root user)e.g. root::13616::::::
7. # umount /a
8. # init 6

On other question, you need to look solaris bootable CD's. In case it is not available, try to download OS from Oracle site or try to get it from someone else. CD is just needed to boot the server.

I hope it helps.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:56 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.