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Old 11-04-2014, 09:24 AM
gavin2 gavin2 is offline
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Default Callback outside of time zone

Avaya Proactive Contact 4.2

Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.
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Old 02-11-2015, 01:49 AM
htiwari htiwari is offline
Join Date: Apr 2010
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Hi Gavin

Could you please check if Dialer-Agent PCs and Dialer System are in same timezone,

It is observed that if there is a time difference it lead such type of situatino.

Thanks & Regard
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