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Old 04-11-2016, 06:40 AM
willss willss is offline
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Default Released calls report

Apologies if this is in the incorrect area as it's my first post. In AVAYA Aura CC6 is there anyway of expanding on the short calls report to show if the caller released the call or the agent? Or is it possible to show a report to show released calls by the agent?

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Old 11-03-2020, 04:43 AM
dwess dwess is offline
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Default Distinguishing agent vs caller released calls

I’ve had problems with this as well. Always lists agent as releasing call. Even when I know it not to be the case...
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