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Old 12-26-2014, 01:53 AM
vzatse vzatse is offline
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Join Date: May 2014
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Default Preview Contact Media Store/The Media Director Queue is empty

Hello, guys.

I have EMC with properly working email queues, and I need to make preview contact outbound. I have created program with schedule. Create a VDN with skill/split and phantom extensions in CM. When I try to load new interactions i can see message:

The Media Director Queue ID of program(campaign)#9cb322ff-7808-4a77-bb36-744b3d347e3c is empty. The work item will not be created

Have you ever face same problem?

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Old 02-11-2015, 01:58 AM
pradeept pradeept is offline
Join Date: Dec 2010
Posts: 8
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You need to mention media director queue id in schedule of PCMS program. So that when we upload interactions it will refer to it and queue them to MD queue.

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