9608 Call History

[eyerh66]

Hello!

I had a user call me and tell me that she was having an issue where she received calls that were not showing up in her call history. After several tests we realized that if a call was making it to her voicemail, it would not register as a missed call (even if the caller hung up before her greeting finished playing). Basically, if the caller did not leave a message there was no way for her to know who called.

I did the same tests on my lab 9608 but could not find any settings that would allow for the call to appear in the history when rolling to voicemail.

Does anyone know if there is a fix for this?

I am on Aura 6.3 and our 9608 phones are H.323 if that helps.

Thanks,

Henry