Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 07-17-2014, 06:40 AM
marti400 marti400 is offline
Hot Shot
Join Date: Mar 2013
Posts: 10
marti400 has 10 reputation points
Default 9621G on IP Office; QuickTouch

Good morning,

I am testing a 9621G phone on my IP Office system. I got the phone to communicate with the system (got the user name to populate, caller id is working), but I'm not sure where to program the quick touch buttons. According to the user guides, you can set these under the settings menu but it seems I am missing quite a few menus under my Settings menu. I do not have the QuickTouch menu to set how many rows I want to see, etc.

Any ideas on how to resolve this Quick Touch issue?
Reply With Quote
Old 08-08-2014, 12:35 PM
rajput1 rajput1 is offline
Aspiring Member
Join Date: Aug 2014
Posts: 1
rajput1 has 10 reputation points

Try to perform a factory reset first and see if its working. Steps to perform factory reset is as follows;
1.Unplug the power cable, plug it back in.
2.When the phone is powering up enter * craft # Or *27238#.
You can follow the below link:

After this you can follow these steps to configure the Quick TOuch panel:

1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Screen and Sound Options.
5. On the Screen and Sounds menu, touch Show Quick Touch Panel , then touch
the Right softkey to change the setting from 1 Line to 2 Lines, from 2 Lines to 0, or
from 0 to 1 Line.
6. Touch Save to save the setting or Cancel to return to the menu without saving.

Reply With Quote
Old 08-11-2014, 03:39 AM
gwebster gwebster is offline
Join Date: Mar 2010
Location: Ottawa
Posts: 143
gwebster has 25 to 49 reputation pointsgwebster has 25 to 49 reputation points

Answered on a different forum. The OP was looking at the User Guide for 9621G on Communication Manager instead of the User Guide for 9621G on IP Office. The menu structures are different between those two platforms.
Reply With Quote

9621g, ipo500 v2

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 03:50 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.