IP Office Self Administration User Login Incorrect

[navar126]

Hi,

Needless to say the company we paid to upgrade our work phones did a less-than-OK job and left us with a lot of questions unanswered, so I am here in this forum learning more and more about what I can do with this.

We have had issues on and off with people logging in our IP Office Self Administration website so they can log in and change their button programming themselves. I learned that the user name is whatever shows up on the phone and they all share a single password until they change it themselves. It's protocol. However, in rare occurrences, sometimes the user logging in to the the Self Administration website will encounter the message "Login failed. Incorrect user name or password." Either they change it and forget or whatever else...

I tested this myself and after a few wrong passwords, when I entered the legit password for my account, it would still say "Login failed. Incorrect user name or password." Blows my mind.....why would it do that!? I can't even fix this by resetting their password, trying a different browser, or restarting the computer.

It almost feels like the system noticed a specific MAC address is trying to brute force its way to a successful login and blocks it indefinitely.

Has anyone had this happen before?
Is there a setting I can change in the system to enable the account again??
What do you suggest me do ?

Also how do you suggest me do the usernames for them to log in to this website? The way it is right now is a pain since it is only using 15 characters for the username which i think is silly, Period....why limit the usernames to 15 characters!?

Any help is welcome. Thanks!