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Old 04-06-2022, 11:25 AM
clemed clemed is offline
Join Date: Dec 2015
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Unhappy Avaya Vantage Certificate Problem

I need some help please if anyone has any input to my issue. When administering the Vantage K175 and I go to login in with UN and PW I receive SIP Login Failure message stating: There is a problem with the security certificate required for VoIP phone service.

I have followed these steps and not getting anywhere with the issue.

1. SystemManagerCA.pem file via System Manager Web Console, under Services, click Security > Certificates > Authority. Rename the downloaded file to .txt.
2. Avaya SIP product CA via On System Manager Web Console, click Elements > Inventory > Manage Elements,Select the Session Manager instance.In the More Actions field, select Configure Trusted Certificates.Select Avaya SIP Product CA certificate from the list (SECURITY_MODULE_HTTP).Export and rename it to .txt.

In the 46xxsettings file, mention this file names (including .txt file extension )in TRUSTCERTS , and load it to Vantage
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Old 05-17-2022, 05:25 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
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What version of SMGR? Make sure it's a SHA2 authority and not SHA1.
Meridian IT - Senior Engineer
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certificates, k175, vantage

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