IP Office 500 V2 ~ Call block ?

[jacqum]

Hi,

We have an IP Office V2 and about 50 IP phones. All phones has the same configuration. Our extension are starting from 220 to 270. On the user has ext 269 and when he is calling an outside number it`s show has being a block number on the recipient called ID. All the other one are showing the main number and has state above, All phones have the same config except for the ext number. We used 9620L IP phones

[ysahu]

Hi,

Try this please.

1. delete user and ext. add new user and ext.
2. delete user and ext - add ext - now copy working user and past - amend the user id as 169.
3. in case of DID after confirming its a sing number showing the issue ( only one number of a single user ) add user short code for witheld CLI ( details are in the help menu of manager software just serch withled)
4. rare chance of corruption so reinstall ( do not think it may be the case - personally )

Do let me know if this does not work we may need to look at the config file and a default + call and + ATM trace in case of analogue .

Yash

SME - IP Office.