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Hi all,
We have a problem using cti connector in dialog designer application with VoicePortal 5.1. The application only writes to trace.log the value of : -------------------- session dnis session ani cticallinfo: ani cticallinfo dnis -------------------- Whole example of the call: customer call to ddi, and is routed to VDN and then to agent. Agent makes a consultation call to another second VDN and finish the transfer. If no agents answer in the second VDN , call is routed to Voice Portal VDN, and then to Voice Portal Application. I recieve "cticallinfo: ani" like this: "T2501#1" instead of real customer ANI. I guess this is the Dynamic Device ID, but i don't know why it is populating this, instead of real customer ANI. ¿What is happening?, ¿Does anybody know how to fix this behaviour? |
Tags |
cti connector, dynamic device id, trunk |
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