Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-10-2012, 01:35 PM
cmaki cmaki is offline
Aspiring Member
 
Join Date: Sep 2011
Posts: 1
cmaki has 10 reputation points
Question AACC missing historical data

AACC 6.1 sp 3 had an issue with logging historical data, found that the HDM service was logging fatal errors although the service appeared to be running. We reset the HDM service and Historical Data has resumed.
Is there a way to gather the missing historical data,..possibly from a buffer file, and restore it to the historical data record?
Reply With Quote
  #2  
Old 03-25-2013, 06:19 AM
tndan tndan is offline
Aspiring Member
 
Join Date: Mar 2013
Posts: 1
tndan has 10 reputation points
Default

Quote:
Originally Posted by cmaki View Post
AACC 6.1 sp 3 had an issue with logging historical data, found that the HDM service was logging fatal errors although the service appeared to be running. We reset the HDM service and Historical Data has resumed.
Is there a way to gather the missing historical data,..possibly from a buffer file, and restore it to the historical data record?
Have any ideas all ?
Reply With Quote
  #3  
Old 03-27-2013, 03:48 PM
dgilli dgilli is offline
Hot Shot
 
Join Date: Jun 2010
Posts: 19
dgilli has 11 reputation points
Default Possible fix

D:\Avaya\Contact Center\Manager Server\iccm\data\sdm\stats\error

Sometimes this location has reports, but not always. If they are there, copy them to
D:\Avaya\Contact Center\Manager Server\iccm\data\sdm\stats\data

Restart CCMS HDM_Service

Give it a few minutes to start, but you should begin to see the files copied over being removed as they are inserted into the database.

There are (so I here) designer patches for SP 8 for this issue. The patches appear to also be in SP 9.
Reply With Quote
  #4  
Old 03-25-2016, 11:03 AM
brown834 brown834 is offline
Hot Shot
 
Join Date: Jun 2015
Location: Chesapeake, VA
Posts: 13
brown834 has 10 reputation points
Default HDM issues

We have been having the same issue. We have been told that there are issues with HDM Releases prior to AACC 6.4 SP15. This SP has a lot of patches in it and we are planning to do the upgrade from 6.4 SP 12 next week.
__________________
Richard C. Browne, Jr.
Telecommunication Engineer
MAP Communications, Inc.
Reply With Quote
  #5  
Old 03-29-2016, 09:07 AM
jacks196 jacks196 is offline
Whiz
 
Join Date: Oct 2014
Location: Sheffield, England
Posts: 44
jacks196 has 12 reputation points
Default

We have a similar issue on SP15 where the HDM service stops about 3 times a day and fails to automatically restart (it restarts ok if we do it manually in SCMU). Issue is presently with Avaya design team - a symptom of our problem is that 'Daily' historical stats are not updated unless Avaya connect to the system and do a database consolidation...
Reply With Quote
Reply

Tags
aacc r6.1, error message

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:55 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.