Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-29-2013, 03:06 PM
santa33 santa33 is offline
Member
 
Join Date: Oct 2013
Posts: 4
santa33 has 10 reputation points
Default IP Office Embedded VM forward to directly to extension voicemail

This is the current setup:

Night Service Off: Caller dials in >> rings 7 times to hunt group >> AA picks up. Can dial by extension, dial * to dial by name, or stay on line to leave message. After 5 second delay, forwards to extension 10, rings, plays extension 10 voicemail.

Night Service On: Same as above, except goes directly to AA without the 7 rings to hunt group.

What I'm looking to do is, instead of it ringing at extension 10 and then going to extension 10's voicemail, I'd like the AA to transfer DIRECTLY to extension 10s voicemail... Is there any way to achieve this?
Reply With Quote
  #2  
Old 10-29-2013, 09:30 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 346
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

The timeout destination of an Auto Attendant call is the Fallback Extension in the Incoming Call Route.

Here's how I handle that. Create a shortcode, *699, Voicemail Collect, "#"10, which will cause your call to go directly mailbox 10 when you dial *699.

Next create a User, name it General Mailbox, extension number 699, and Forward it Unconditionally to *699. Calling Ext. 699 will go directly to mailbox 10.

Now in the Incoming Call Route, for the Fallback Extension, select Ext. 699 General Mailbox.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:18 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.