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Old 02-28-2017, 06:01 AM
kminin kminin is offline
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Default Assessment of the quality of the operator (ACC/ACCS).
Good day.
Please help in solving following task. Is IPO(9.1)+ACCS(7.0). The customer should evaluate the performance of the operator.
Want that the operator ended the conversation and the client are automatically put in the correct menu. Where he will choose a number from 1 to 5, or leave a message.

Now application is simple: check your working time, agent availability, Queue to Skill.
How to do it?
Thank you.
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Old 05-20-2017, 07:47 PM
johns1224 johns1224 is offline
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Hi, kminin! Were you able to find the solution for this? In case you have, please share it here on this thread. Thanks!
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