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Old 04-13-2015, 08:40 AM
penar1 penar1 is offline
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Question Answering call on hold

I just installed a Polycom Soundstation 2 console in our conference room. My question is this:
When we get a call on any one of our desk phones and want to transfer it to our conference room we can't get it to pick up the line. With the desk phone we put the call on hold and then go to any other desk phone, pick up, then press the button for the line that is on hold.
The Soundstation 2 (recommended to us by our Avaya Service rep) does not have multiple line buttons on it so therefore no way to select an on hold line to pick up. There is no indicator at all that any line is even on hold unless the call is placed on hold by the conference station.
Does anyone know if there is a way to pick up a line on the conference that is put on hold by one of the desk phones?
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conference, hold, soundstation 2

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