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Old 12-04-2013, 07:00 AM
jwc19742 jwc19742 is offline
Join Date: Dec 2013
Posts: 4
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Default Question Still in a queue IP office


I have an Ip office with Voicemail Pro Loaded. On the voicemail I have in groups queued and still in a queue for an hunt group

On the IP office on hunt groups I have enables announcement on as 10 seconds then 20 seconds

On the hunt group I no answer time set as 12 and voicemail 36, The question is after the second announcement it goes straight to voicemail? Do I need to increase the voicemail timeout

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Old 12-04-2013, 09:23 AM
markgallagher markgallagher is offline
Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Solution Delivered

Yes. The voicemail timeout is absolute. When it is reached the call goes to voicemail regardless of anything to queuing and announcements.

Last edited by rbrookes; 12-05-2013 at 10:08 AM.
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