Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-04-2018, 01:08 AM
mbinz mbinz is offline
Member
 
Join Date: Oct 2017
Posts: 5
mbinz has 10 reputation points
Default Routing to IPOCC

Hi all,

I'm a new guy exploring IPOCC.
Has setup a IPOCC on a server with config file and license installed, and WebUI installed.

I'm curious on how to tie an incoming call to IPOCC? SIP extn 7999 for example.
Internally when I try to dial Topic Code 701, it play busy tone. Same for 7999 extn.

Is there anywhere to configure this?

Thanks.
Regards,
H.
Reply With Quote
  #2  
Old 02-04-2018, 01:58 AM
freihd freihd is offline
Whiz
 
Join Date: Sep 2016
Posts: 29
freihd has 10 reputation points
Default

https://support.avaya.com/forums/showthread.php?t=12946
Reply With Quote
  #3  
Old 02-05-2018, 02:45 AM
mbinz mbinz is offline
Member
 
Join Date: Oct 2017
Posts: 5
mbinz has 10 reputation points
Default

Hi freihd.

Thank you for the link.
Configured all the mentioned steps in the forum:
1.Certs from VMPro installed to the server.
2.SIP Registrar enabled.
3. all users password checked.
4.SIP extension registered in SSA and short code 7XX|>> is available.

Surprisingly it works earlier today, but in past hour it started to give me busy tone again.

Not sure where else to check.

Regards,
H
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:56 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.