Outlook add-in error when opening voicemail

[ddecoursey]

If I click on a voicemail message in my Outlook 2012 I get

Out look experienced a serious problem with "symantec enndpoint protection outlook add-in" add-in

I think Call pilot is what forwards voicemail messages to my Outlook emailbox

[ddecoursey]

We are running 0.500.41.144 if this is not the correct forum..please help me navigate to the correct one for Call Pilot thanks

[mmontgom]

ddecoursey, You can access www.avaya.com/espl and login and download PEP.

Got to Multimedia Applicaiton tools->MutiMedia Applications Patch Search button-> Product - enter "callpillot",-Platform enter "Desktop client"- Release enter " 05.01.02. Select CP501_Desktop_05.01.02.06. This supports outlook 2013 64 bit and 32 bit.

[ddecoursey]

Sorry...I am using office 2010 64 bit running on WIN7 64
not sure if that changes your posed advice ?

thanks

[ddecoursey]

OK I am there...how do you initiate the download ? .....where I am now
(Enterprise Solutions PEP Library ) it only seems to give details on the version ...

[stein71]

Hello,
We are operating an old callpilot release 4.0 with 512mb ram, and is still on windows 2003 sp1. Does anyone know if we can upgrade this to sp2 without any problems?

[ddecoursey]

hello ??? anyone know how to accomplish a download from the location that was supplied above??? I went there and put in the particualars, that were recommended, ..I get a page that details all the features of the verison...but no clear way to download it.....

does it always take so long to get someone to offer help ?