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Old 01-27-2011, 03:30 AM
uncleavaya uncleavaya is offline
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Default Interaction Center chat - blind copy BCC

Is there any possible way to EASY way get CC of all chat transcript sent to the customer ?
Want to add blind copy bcc as e.g "chattranscript@mydomain.com" into all chat transcript that are sent.. then I could easy distribute email transcript to dep leaders for reviews, Quality & Assurance.. etc
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Old 01-27-2011, 07:06 AM
k2cinswedenab k2cinswedenab is offline
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Possible workaround here:
http://www.avayausers.com/showthread.php?t=30840
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Old 04-27-2017, 07:42 AM
johns1224 johns1224 is offline
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Thanks for the reference, k2cinswedenab!
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