Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-04-2014, 07:32 AM
groupc groupc is offline
Member
 
Join Date: Nov 2013
Posts: 6
groupc has 10 reputation points
Default How do I block outgoing long distance calls

I need to restrict long distance calls for one user. I have searched but have not been able to find the procedure to do this. I am using IP Office R8 Manager, if you could point me to a link or list the steps I would really appreciate it.
Reply With Quote
  #2  
Old 02-04-2014, 08:29 AM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 555
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Its pretty easy, the only variation will depend on what dialing prefixes indicate a long distance call where you are.

The simplest way is to add user short codes in that user's settings. For example, if in your location to make a long distance call you always dial 901xxxxxxxxx, to the users settings add a short code like:

- Code: 901
- Feature: Barred (or Busy, depend what version you are running)
- leave the rest at their defaults.

Now when the user dials anything starting 901xxxxxxxx the call is blocked.

Most important is to think about all the other numbers they might dial to get long distance and also whether you want to include international.

There are variants.

1) You might want to do it as User Rights that you can then apply to any users who you don't want making long distance calls.

2) If your system uses a 9 prefix that then routes calls to ARS, you might want to copy the create a new ARS with the same settings as the existing one except the short codes for long distance. Then for the user, instead of the example above, add a user short code that routes anything they dial begining with 9 to the new ARS.

Another variant if you have Voicemail Pro is to route matching calls to a custom module that tells the user the call is barred.
Reply With Quote
  #3  
Old 02-04-2014, 09:48 AM
groupc groupc is offline
Member
 
Join Date: Nov 2013
Posts: 6
groupc has 10 reputation points
Default

It worked. Thanks a lot!
Reply With Quote
  #4  
Old 02-27-2015, 02:12 AM
trizka trizka is offline
Aspiring Member
 
Join Date: Feb 2015
Posts: 1
trizka has 10 reputation points
Default

iam trying to create a user rights to stop international call can someone send pls the configuration if iam using prefix 9
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:31 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.