Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-12-2011, 08:48 AM
keschb keschb is offline
Member
 
Join Date: Mar 2011
Posts: 6
keschb has 10 reputation points
Default CMS and PBX Clock Sync

We have a CMS R12 and an CM R5.2.1. The CMS is currently getting its clock from the ACD on the PBX, not NTP and it is currently about a minute off. The PBX is syncing via NTP. I wan wondering if it is better to clock off of the ACD or if I shoudl configure the CMS to use NTP as well.
Reply With Quote
  #2  
Old 04-25-2011, 05:26 AM
mshete's Avatar
mshete mshete is offline
Hot Shot
.
 
Join Date: Jan 2010
Posts: 19
mshete has 10 reputation points
Default CMS and PBX Clock Sync

Since query has CM 5.2.1 and CMS version R12, which is incompatible. Last compatibility version of CMS for CM 5.2.1 was R13.x and latest is R16.x.
You will need to open a service request for further investigation and this would be chargeable if you do not have a maintenance contract.


Thanks,
asingh

Last edited by mshete; 04-25-2011 at 05:36 AM.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 05:09 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.