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Old 06-23-2016, 12:30 PM
donov7 donov7 is offline
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Join Date: Jun 2016
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Default List of Agent Groups in CMS Supervisor

I am trying to get a system wide list of all agents, and what agent groups they belong to. I can access that info either on a per agent, or per agent group, but not a master listing.

I tried to write a designer report but there was no database item for that.

Basically I would like a report that shows the agent, agent login ID and the agent group(s) they belong to.

Any suggestions?


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Old 07-18-2016, 03:22 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points

Hi Kerri,

Below query can give you count of agents in agent group:

select item_name, count(*) from agroups where item_type="group" group by item_name order by 2 desc

Try with this or else please engage Avaya Professional services if they can design report for you.

I hope it helps.
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