Avaya Diagnostics: Config Validate Tool R2 Trial Discussion

[roberto]

Originally Posted by roberto

The new ADP Landing page will become active on December 19th. More details to follow.

Just a reminder that the new ADP Landing Page will be deployed tonight. There are also some fixes for access problems related to SSO authentication.

I'll send an e-mail to all Trial participants with the details of the new Landing Page tomorrow.

Thanks,

Roberto

[roberto]

Hello everyone!

Our CVT trial continues. We are investigating connectivity improvements based on the tool's usage so far. Thank you for your help in testing our diagnostic tools. It provides us with valuable information to continue enhancing the tools that you use.

Additionally, I was informed this morning that the Avaya Diagnostic Portal and many of the Avaya web tools are down this morning. The IT team is working on restoring service, and I will send out an update once things are back to normal.

As always, please continue to send me feedback on what you require and what we can do to make supporting Avaya products easier for you.

Thanks!

Roberto

[roberto]

Originally Posted by roberto

Hello everyone!

Additionally, I was informed this morning that the Avaya Diagnostic Portal and many of the Avaya web tools are down this morning. The IT team is working on restoring service, and I will send out an update once things are back to normal.

The Avaya Diagnostic Portal along with Config Validate Tool are all back up and running. Thank you to all for your patience while service was being restored.

As an FYI, the other web applications that were also affected were:

1.ASCA
2.Avaya Networking Health Check
3.Configuration Validation
4.CS1000 Advanced Diagnostic Tool
5.Password Reset
6.Security Screener

These are all back to normal now as well. Root cause and prevention analysis is underway internally.

[roberto]

We have a new version of the Global Registration Tool 3.0 Technical Onboarding Document. This will help with resolving remote connectivity problems to devices and allow CVT to be used with it.

Based on feedback from customers and partners, SAL Gateway provisioning was not clear as a manual step in the semi-automated GRT technical on-boarding process.

Through our CVT R2 Trial we have identified the areas needed for GRT improvement, and a new GRT 3.0 document has been published.

You can find the new updated GRT 3.0 document here:

https://support.avaya.com/css/P8/documents/100175932

The types of errors with CVT that this will resolve are the ones that produce the following error:

[01/31/2014 22:59:25 GMT] (+5.1s) Attempting connection...
Start connection by using login id: inads
Connection attempt 1 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 2 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 3 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Failed all connections attempts for <SEID>
Internal Error Occurred. com.avaya.a2r.services.connection.exceptions.Produ ctConnectionException: Unable to

connect to product: <SEID>.

Please take a look at the new GRT guide. If anyone needs any assistance with it, please let me know, and I would be glad to set up some time for us to walk through it together.

Cheers,

Roberto

[roberto]

For those that have yet to see the new Avaya Diagnostic Portal, it has now replaced the old single-tool version in the All Tools section of the Support site.

The ADP can be viewed by Tools or by applicable Products from the following links:

Tool View: https://secureservices.avaya.com/adp...toolView.xhtml
Product View: https://secureservices.avaya.com/adp...ductView.xhtml

Please give it a try and let me know if you have any questions or comments.

Thanks!

[koehler2]

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

[roberto]

Originally Posted by koehler2

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

Great suggestion! I have started looking into making the initial selection available either by SEID or FL. I have added it to our feature tracking list.

Thanks again for trying CVT and providing feedback!

Cheers

[roberto]

Avaya Diagnostic Portal Feature Tracker is live!

If anyone has ideas or suggestions to improve the Avaya Diagnostic Portal, please post your idea in the UserVoice forum. Here is the link:

https://avaya.uservoice.com/forums/2...tic-portal-adp

All comments and suggestions welcome!

[roberto]

Originally Posted by koehler2

As AOS Backbone Engineer, I came across the CVT when searching for info on a new, managed account that came into our vertical. Account was turned over lacking information on configs and we did not have the luxury of time to spend putting it together. The first issue i came across was rather large from my perspective but may not be an issue for most and realize also I may not fall into the intended audience for the tool. However, i wanted to ask and find out:

Currently, The CVT only allows input for requests utilizing Customer FL/Sold To. Can we utilize SEIDs in place of sold to numbers or is there a plan for this capability? I would assume the Sold Tos/FLs are correlated into SEIDs anyways in the software, but wasnt sure. As a service employee, reach is pretty far away from the processes that I know to utilize Sold to's. Obtaining them can be a challenge as we speak SEID, not FL.

Great concept, very well executed..

I am Hopeful it will extend to allow for search input other than FL, but understanding if not.

You asked, and we deliver. The ability to enter an SEID directly is now live! Here is a screen capture of what the selection screen looks like:



Keep the suggestions coming!

[murphytom]

I found and tried this tool at the suggestion from Sean OReilly. Ran the tool perfectly but I cannot see the results. When I click view it gives me a file location that I cannot access.

The manual says it is available in PDF format. How do I see that report?

I have attached a screenshot of the results

Screen Shot 2014-06-19 at 1.17.58 PM.png.pdf