Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-22-2017, 08:09 PM
messi13 messi13 is offline
Member
 
Join Date: Nov 2017
Posts: 3
messi13 has 10 reputation points
Default telephony services suspended

I upgraded an IPO from a 6.1 to an 8.1. Added the essential license after but I am now getting an message "telephony services suspended on IP Office until a valid license is installed. Manager shows the License as valid, but the IP office is not functioning. How do I get the suspension taken off?
Reply With Quote
  #2  
Old 11-23-2017, 12:13 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 330
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

Purchase an UPGRADE license in addition to the Essential License.
Reply With Quote
  #3  
Old 11-24-2017, 07:52 AM
messi13 messi13 is offline
Member
 
Join Date: Nov 2017
Posts: 3
messi13 has 10 reputation points
Default

Why would I need to purchase an additional license? Origional r6.0 didn't use one, and we purchased valid Essential edition license needed to run r8
Reply With Quote
  #4  
Old 11-24-2017, 12:24 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 330
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

Because 8.0 is an UPGRADED release from 6.1

You can stay at any release within 6.1(x) without an upgrade license, but as soon as you go to 7.0 (or higher) from your 6.1, you need to add an Upgrade license. Essential license is required in 8.0 and higher. If you had stepped your unit from 6.1 to 7.0 to 8.0 to 9.1, the system would have generated a virtual essential edition license, and you would not have needed to purchase it. However, it is tied to the chassis, so if it died later and you had to replace, you will lose that virtual essential license and have to purchase one for the new control unit.

Contact a competent Business Partner and sort things out.
Reply With Quote
  #5  
Old 05-19-2018, 12:34 AM
zpatha zpatha is offline
Aspiring Member
 
Join Date: May 2018
Posts: 1
zpatha has 10 reputation points
Default h175

pls give me h175 all setup because my phone is showing some phone features may not be work and showing sip server connection lost
Reply With Quote
  #6  
Old 05-19-2018, 01:24 PM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 547
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Start a new thread. Don't just add your random question onto the end of an existing thread on a different subject.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:47 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.