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Old 02-24-2015, 01:27 AM
nmiara nmiara is offline
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Default POM - Sender address


I want to send a different sender address for each campaign in pom

when i updated a number in the sender address, i could see it in the "active call monitor" in the epm, but the number the customer see is not changed as i wanted.
i'm using H323 Connection between the pbx and the ivr.

how can i control the outbound number the customer sees?
does its support h323 or sip connection ?

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Old 02-25-2015, 01:03 AM
psree psree is offline
Join Date: Apr 2010
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POM has two ways to set the "Sender's Address" in a campaign strategy.
One way is to set the "Sender's Address" using the "Call" node.

The other is to use a "Sender's Address" node. This allows the customer to pick a "Contact Attribute". However, the "Sender's Address" node requires "Condition" nodes to check the values of the attribute.

Hope this helps!
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