Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 12-28-2011, 12:16 PM
jamckay jamckay is offline
Join Date: Oct 2011
Location: Indianapolis Indiana
Posts: 8
jamckay has 10 reputation points
Default 9650 Tepehones

I know this has been covered many times, i just cannot find the forum, so here goes again.
I have a customer with CM 4.0.5 (S8800) and they are using IP telephone sets that are the 96xx series, they are complaining that the sets will just reset and when i check the system logs: under IP Events these reports are blank. Each date and time customer provides the logs under system log IP Events are always blank. It is like the server does not see the event.
does anyone have suggestions? Customer has the latest firmware for the 96xx phones. I believe it is something on the customers network but how would i prove it? Network sniff to the phone that resets the most? Thanks in advance
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:57 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.