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I have a client with a IPO 500v2 (v9.1.7).
They would like all outbound calls to have the same caller ID except for a few extensions. In ARS, I changed the entries for 0N; 1N; XN; and XXXXXXXXXXN; so they have the number in the entry. For example, 0N -> 0Ns9875551234 1N -> 1Ns9875551234 XN -> XNs9875551234 XXXXXXXXXXN -> Ns9875551234 I selected the Line Group the PRI is on (4). This took care of the global entries. For the individual extensions, I tried to setup similar short codes. For example, for extension 208 Code: 1N Number: 1Ns9875558899 Feature: Dial Line Group:4 That is not working. ARS is clearly overriding whatever is in the individual extension. So, two questions: 1) Is the extension short code correct and if so, is there a way to set it so that overrides the ARS caller ID? 2) If not, does that mean I have to put a caller ID short code into each extension? Thanks for any help. |
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