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Old 04-11-2014, 12:36 PM
kaner kaner is offline
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Join Date: Apr 2014
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kaner has 10 reputation points
Default Application will not open

The one-x communicator 6.1 will not open and it will not open becasue of a ntdll.dll error. Remove the application, cleaned all registry keys and files. Even after reinstalling, the same error message keeps appearing. Any ideas?

The exact error the user sees is "Avaya one-x communicator Engine R6.1 has stopped working. A problem caused the program to stop working. Please close the application."

<event viewer>
Faulting application name: onexcengine.exe, version:, time stamp: 0x4e719fe0
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x1354
Faulting application start time: 0x01cf559ccd33919c
Faulting application path: C:\Program Files (x86)\Avaya\Avaya one-X Communicator\onexcengine.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0d807389-c190-11e3-973f-5428733a250e

Last edited by kaner; 04-11-2014 at 01:00 PM.
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Old 05-06-2017, 06:12 AM
johns1224 johns1224 is offline
Join Date: Apr 2017
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Hi there, kaner! Have you tried contacting Avaya support directly via email?
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Old 06-03-2017, 08:51 PM
cartw7 cartw7 is offline
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Hi, Kaner. Were you able to find the solution to this?
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