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  #1  
Old 05-09-2016, 08:12 AM
clishman clishman is offline
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Default IPOCC Chat - Topic is currently not available for chatting

Hello

Whatever I try on the test pages for Chat I get - Topic is currently not available for chatting

I can chat from a test XMPP client into IPOCC but not from the webpages.
I've changed the server address and chat topic name but it still says that ut's not available.

Any ideas?
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  #2  
Old 05-09-2016, 11:19 PM
marquardt marquardt is offline
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Default see also

https://support.avaya.com/forums/sho...=Webchatdialog

More details see also TTrace Messages. Please add the log files.
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  #3  
Old 05-24-2016, 08:49 AM
clishman clishman is offline
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Default not-authorized failure

Getting this not-authorized failure in the logs

M1431r 15:43:59.703 WEBCHAT_Info XMPPRosterManager. :> <failure xmlns="urn:ietf: params:xml:ns:xmpp-sasl"><not-authorized/></failure>
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Old 05-24-2016, 11:26 PM
schopdekar schopdekar is offline
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Default

Can you please post the chat taskserver and webchatdialog log files.
Anonymous support from there should be there from XMPP server.

The below is NOT needed, but you can give it a try.
Create user "webchatdialog" with pass as "DialogChatWeb" on your XMPP server.
Restart Tomcat WWW and Chat Task Server after doing the change.

Last edited by schopdekar; 05-25-2016 at 12:03 AM.
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Old 05-25-2016, 03:35 AM
clishman clishman is offline
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Created user "webchatdialog" with pass as "DialogChatWeb" on theXMPP server.
Restarted Tomcat WWW and Chat Task Server after doing the change

Tomcat WWW won't stay started now, logs attached
Attached Files
File Type: txt after restart of tomcat www keeps shutting down.txt (38.9 KB, 18 views)
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  #6  
Old 05-25-2016, 03:42 AM
lebon lebon is offline
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for me his working fine
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  #7  
Old 05-25-2016, 03:45 AM
lebon lebon is offline
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in your trace Line 177
you get error
remote-server-not-found

IPOCC no find One-x Portal

IPOCC find "dv0117te.dv01.deevalleygroup.com" is your XMPP Domaine ?
resolve DNS "dv0117te.dv01.deevalleygroup.com" => IP to ONx-X portal or your XMPP Server
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Old 05-25-2016, 05:01 AM
schopdekar schopdekar is offline
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As lebon pointed out, please check the IPOCC Chat Server configuration.

Please keep the XMPP Server domain name same at both places i.e. in XMPP server and in Domain field of Chat Server configuration in IPOCC.
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Old 05-25-2016, 05:07 AM
clishman clishman is offline
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Hello

We've worked it out now by adding the server name to the domain as well as in the server field.

It's now up and running and using Openfire.

Thanks All

Last edited by clishman; 05-25-2016 at 05:35 AM.
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  #10  
Old 05-25-2016, 05:16 AM
schopdekar schopdekar is offline
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Please ensure that the domain name is pingable.
Please post the logs, of Chat Task Server and WebChat. In TTrace, under webchat, Please enable WEBCHAT_Data flag.

In case of config changes like this, please restart first Chat TS (happens quickly), followed by Tomcat WWW (takes several minutes).
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