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Old 08-21-2016, 12:36 AM
hassa23 hassa23 is offline
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Default Allow a caller to dial a knowns extension

I have create IVR to dial extension but cannot access it else dial option from main IVR.
E.g. when extension 333, and IVR_script_return is 3 the extension will be 3333.
How I can solve it without adding new 3 option.

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Old 08-23-2016, 12:27 AM
kruegerb kruegerb is offline
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did you follow the example script in the IPOCC DVD in folder Examples\Taskflow Examples\choice_Transfer_to_Extension? the option to select a transfer is set in the first anouncement, the transfer is done in the following AutoAgent script.
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Old 08-24-2016, 02:34 AM
hassa23 hassa23 is offline
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When I use it, IVR_script_return = 3 to transfer extension so I need to press 3 + extension.

This will not help
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