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Old 03-11-2014, 04:10 PM
crhine crhine is offline
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Default One-X Communicator 6.2 breaks presence status display

I recently downloaded and installed 1XC 6.2 (Windows 8 support! Yea!) and upgraded it on my Windows 8 computer. It now logs in successfully to the Presence server and properly shows MY status in the upper left corner. However, only a handful of my other contacts are shown with their status properly indicated. Most have the gray question mark. Even I have a gray question mark!! The users who DO show proper status are new employees who were created after a fairly recent upgrade of the Presence server. From a different computer (with 1XC 6.1) all users show proper status.

From one of these 6.1 computers showing proper status for all users I upgraded 1XC to 6.2. Now that computer shows proper status only for the newest employees.

I am relatively new to the Avaya world and hope that it's something silly that I've done wrong. I appreciate your input.

Last edited by crhine; 03-12-2014 at 06:58 AM. Reason: added bold for emphasis
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Old 03-12-2014, 02:22 AM
aa1 aa1 is offline
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Post 1XC and presence

- what is the exact version of your 1XC?
- what is the exact version of your Presence Server?

1XC 6.2 SP1 was recently released.
There are some known issues in the 1XC 6.2 regarding presence (https://downloads.avaya.com/css/P8/documents/100177346)

The release notes of 1XC 6.2 SP1 also includes some fixes (https://downloads.avaya.com/css/P8/documents/100178877)

Arbi
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Old 03-12-2014, 06:16 AM
crhine crhine is offline
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1XC version is 6.2.0.04-GA

Presence Server version is R016x.00.1.510.1

It's interesting that there is a new update... I just downloaded 6.2.0.04-GA a week ago. Thanks for letting me know. I will download it and give it a try.

Last edited by crhine; 03-12-2014 at 06:53 AM. Reason: Updated post with server version
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Old 03-12-2014, 06:50 AM
crhine crhine is offline
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I just downloaded and installed 1XC 6.1 SP1 (6.2.1.06-SP1) and there was no change in behavior.
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