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  #1  
Old 03-02-2018, 11:14 PM
babu30 babu30 is offline
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Default Vantage Video call issue
Hi,

we have installed Vantage device basic , audio call are working fine between extensions.
Video calls is not working getting message as " Escalation to Video Failed"

System Details
SM and SMGR: version 7.0
CM Version: 7.0
Vantage device: version 1.0.0.2.
Required help to resolve the issue.
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  #2  
Old 03-05-2018, 06:52 AM
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mlombardi1 mlombardi1 is offline
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Is "IP video" enabled on p1 of the CM station form?
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  #3  
Old 03-06-2018, 12:09 AM
babu30 babu30 is offline
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Yes Both IP softphone and IP video is Yes.
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Old 03-07-2018, 05:38 AM
kumar1499 kumar1499 is offline
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How about Codec set ? , do you have proper configuration between CM & SM for this user ?

to isolate device ,may be try login to one-x Communicator or Avaya communicator from your PC and see if video works
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Old 03-07-2018, 10:54 AM
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Kumar brings up a good point about the codec set. Make sure "Direct IP Multimedia" is enabled there. Also, "IP video" needs to be enabled on the signaling group for the trunk between SM and CM you're using for these calls.

Good reference document: https://downloads.avaya.com/css/P8/documents/100180521
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Old 01-04-2019, 03:44 PM
garne40 garne40 is offline
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Default I'm having the same issue
Did you guys find a fix for this? I’m having the same issue. When I call from one Vantage phone to another, I get “Escalation to Video Failed”. Audio calls work, but the video does not.
Vantage basic 2.0.0.0.0411
IP codec set: allow direct-IP multimedia? Y
Signaling group: IP Video? Y
Phone: IP softphone? Y
Phone: IP Video softphone? Y
Session Manager: 7.1
CM: 7.1
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