Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 08-02-2017, 01:39 AM
rawat25 rawat25 is offline
Join Date: Jan 2017
Posts: 34
rawat25 has 10 reputation points
Default IPOCC (play greeting during the call)

Hi Team,
Greetings..!!! Hope you are doing good!!!

Below mentioned use case is possible in IPOCC solution, please provide some inputs.

Customer Requirement is when a customer call in to the contact center , an agent answers the call , and while staying on the call , agents want to play a pre – recorded “ Terms and Conditions “ to the customer and then stop the playback and continue with the call asking the caller do you agree or do not agree with the “ terms and conditions “ and takes a verbal confirmation. Is this feature or programing supported on IPOCC

Thanks in advance.
Reply With Quote
Old 08-16-2017, 08:26 PM
shaji1 shaji1 is offline
Aspiring Member
Join Date: Sep 2016
Posts: 1
shaji1 has 10 reputation points
Question hi

have you got a solution for this request. just wondering if you have found a workaroung
Reply With Quote
Old 08-21-2017, 05:29 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

in actual version we have no solution
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 04:48 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.