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Old 12-18-2017, 02:02 AM
mmauye mmauye is offline
Join Date: Jan 2017
Posts: 3
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Default IPOCC agents are in continous wrap up state

please help guys....

I have an ipocc contact centre with 10 agents and 1 supervisor. However when agents login they are getting the wrap up feature as a result they will not be able to receive calls. This started a few days after system upgrade frol releas 9 to release 10
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Old 12-19-2017, 09:46 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

Please chek your licenses, agent are set into wrap up in case no voice license available
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Old 12-25-2017, 04:07 AM
sbhano sbhano is offline
Join Date: Nov 2014
Posts: 38
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Exactly check in Web LM. License available and acquired. For agents
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