Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 03-05-2018, 07:46 AM
yanes yanes is offline
Aspiring Member
 
Join Date: Mar 2018
Posts: 1
yanes has 10 reputation points
Default Hunt Group No Answer Forward

Hello everyone,
I can't seem to find the exact method I can use to create the functionality I need. What I have is a VDN that brings calls into a vector. After an announcement, the vector collects digits and then makes a determination. If there are agents in a particular skill logged in, and a user presses 1 it queues-to an extension. No problem. If a user presses 2, then the vector routes-to a hunt group of multiple extensions. Nothing fancy. If the user in the skill happens to not pick up, the call will route over to the hunt group. The department would like as well for the hunt group, if there is no answer or everyone is on the phone, to also route-to the skill. I am sure that something like this is possible, I am just missing the syntax of what needs to happen. Thanks for looking.

Chris
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:01 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.