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Old 04-20-2020, 10:48 AM
maste27 maste27 is offline
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Default CMS Supervisor reports
does anyone know if there are are there any videos or step by step instructions that can help me to create help desk agent reports as a group? I need to come up Total Incoming Calls vs Total Abandoned Calls and get a % Abandon calls and also figure out how to display the Top 10 Call Types for 4 agents

Thank you to all for any help or direction

Kelly
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