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Old 06-12-2013, 06:21 AM
smith193 smith193 is offline
Join Date: Aug 2011
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Default CLID routing in AACC

I have AACC 6.2 on a CS1k. I've built out a CLID table to route calls to a specific App. Sort of like a "Platinum Customer" list. I built the original list (clid_esn) with a few cell numbers to test, all worked fine. After that I added about a 100 more numbers to this list to place it into production. To continue testing I re-added my cell number to this CLID variable but test calls from my cell are not routing to the desired App. So now I don’t know if all of the numbers on this list are routing to the correct App. I can build a new test CLID list and add my cell to it and it routes correctly.
This global CLID variable is in the beginning of my Master App and looks like this;






IF CLID = clid_esn

The ESN_AUTO_ATTN_App is used for an Auto Attn that may route calls back to the Master Script to be sent to one of the other ESN Apps, this is why I have this small group of CDN's up front of the CLID check.

My question is, why wont any new additions to this Global CLID table work?
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Old 06-17-2013, 02:46 AM
phemming phemming is offline
Join Date: Jun 2010
Location: Birmingham,UK
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Have you enabled cbc for the application and looked at the output? it may give you an idea of what is happening.
Personally I prefer to use DIW when a large number of entries (over 50) is required to populate a set.
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Old 06-20-2013, 08:18 PM
dgilli dgilli is offline
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Default Design

By design a variable set is limited to 100 entries. You will need to create a second variable and check both or use HDX/DIW to query a table for more than 100 entries.
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Old 04-05-2018, 04:23 PM
bucky101 bucky101 is offline
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Default Cdc ?

This sounds interesting. Where is CDC and what does it stand for? Sounds like I could use it to trace applications?

How do you use DIW to import configuration data?
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Old 04-06-2018, 05:46 AM
hill23 hill23 is offline
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Resurrected an old thread here!

CBC = Call by Call stats, and they are configured & run from CCMA. They enable you to follow a contacts progress from arrival in the contact centre to when it terminates on an agent and is released (or is abandoned/routed etc.). In order to get a full picture of what happens to a contact you need to turn on CBC stats for all the applications you wish to examine.
In order to check/turn on CBC stats you need to log in to CCMA and go to Configuration > [CCMS server] > Historical Statistics, you will then see the CBC table on the right and you can set which applications you wish to collect data for & whether you want local, network or both. You also need to check the database size after setting.
Once set, you run CBC stats from Historical Reporting > [CCMS server] > Call-by-Call > Call By Call Statistics. You can only run a report on up to an hours worth of Call By Call stats though when you select the date range.

Not sure what you are asking about the Database Integration Wizard, as it's purpose is to exchange call data between CCMS scripts & an ODBC compliant database and to attach script data to a contact. If you have a look at the AACC Server Admin & AACC Fundamentals & Planning guides they will hopefully give you an explanation of what the DIW is used for.
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