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Old 07-27-2018, 03:38 PM
arevad arevad is offline
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Default IPOCC - Question about announcement

When I mark the topic "40211" it routes the call to the flow which has an announcement of 20 seconds and then the call goes to the agent.

I would like that those 20 seconds of the announcement did not count in the standby call statistics, according to the IPOCC it has a free of cost function but when I activate this function the announcement does not play, only the call sounds for 20 seconds and then it is linked to the agent.
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announcement, announcement not playing, cost, ipocc 10

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