Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-10-2017, 12:06 AM
sbhano sbhano is offline
Whiz
 
Join Date: Nov 2014
Posts: 38
sbhano has 10 reputation points
Default ACCS_Info

Hello Guys
Good Day .. !!

I am new to ACCS, I been working on IPOCC from past few year I need some information regarding ACCS.

1. Phone-book:- Is LDAP is the only way for phone book integration, Can we do it by importing any csv file etc.

2. Customer database :- As we do in IPOCC, we can import the customer list and use the customers for last agent/personal contact etc. IS their any thing in ACCS like that ?

3. Agent Panel :- As in IPOCC,we can customize agent panel too.. can show others agent status/Queue calls etc. How can we do it in ACCS?


Thanks in Advance
Shekhar
Reply With Quote
  #2  
Old 07-17-2017, 06:49 AM
gsanadze gsanadze is offline
Brainiac
.
 
Join Date: Mar 2015
Posts: 96
gsanadze has 11 reputation points
Default ACCS Agent Panel

I can only talk about Agent Desktop - as far as I am aware, customization is not supported. It looks as designed without possibility to change much. You can writhe your own Agent application using SDK, but this is another story...
Reply With Quote
  #3  
Old 07-26-2017, 12:24 PM
mkopiec mkopiec is offline
Hot Shot
 
Join Date: Aug 2010
Posts: 17
mkopiec has 10 reputation points
Default

Hi,
I came across this today looking for something else and remembered your question. Hopefully this might help.

You can create a phonebook data file to allow for the AAAD phonebook to be utilized without using an LDAP directory. The steps below outline how to modify or create (if it does not already exist) the PhonebookLDAPData.gz file, on the server to provide comma delimited items for phonebook population.

1. The comma separated txt file is in the F:\Avaya\Contact Center\Email Attachments\Inbound\PhonebookLDAPData.gz zip file. The format is "lastname,firstname,email,phonenumber".

2. Create a text file using Notepad and add your necessary comma delimited line items. Save the file as "PhonebookLDAPData.txt then rename the file and remove the .txt extension.

3. Use JZip or Winzip to create the PhonebookLDAPData.gz in the path outlined in step 1.

4. Restart AAAD to redistribute the new Phonebook file to the desktop.

Note: To prevent the file from being overwritten by an existing LDAP administered phonebook server, you need to delete the Phonebook LDAP entry from the server list in the Multimedia Admin tool. If you follow this procedure, you must now maintain the PhonebookLDAPData file manually when entries need to be added or modified.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:22 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.