Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 01-27-2011, 02:30 AM
uncleavaya uncleavaya is offline
Join Date: Feb 2010
Posts: 4
uncleavaya has 10 reputation points
Default Interaction Center chat - blind copy BCC

Is there any possible way to EASY way get CC of all chat transcript sent to the customer ?
Want to add blind copy bcc as e.g "chattranscript@mydomain.com" into all chat transcript that are sent.. then I could easy distribute email transcript to dep leaders for reviews, Quality & Assurance.. etc
Reply With Quote
Old 01-27-2011, 06:06 AM
k2cinswedenab k2cinswedenab is offline
Hot Shot
Join Date: Jul 2010
Posts: 18
k2cinswedenab has 10 reputation points

Possible workaround here:
Reply With Quote
Old 04-27-2017, 06:42 AM
johns1224 johns1224 is offline
Join Date: Apr 2017
Posts: 56
johns1224 has 9 reputation points

Thanks for the reference, k2cinswedenab!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:51 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.