Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 08-30-2017, 12:57 PM
gsanadze gsanadze is offline
Join Date: Mar 2015
Posts: 96
gsanadze has 11 reputation points
Default AACC/ACCS Integration with external database via HOSTBLOCK in Orchestration Designer

Here is the description of the situation.

The task – to setup exchange between MySQL database and CCMS via Orchestration Designer script (CCHOSTBLOCK icon)

Following the instructions I successfully managed to pass Database Integration Wizard – everything worked just fine. When I start test application ( Contact Center
Provider Application) it registers in CCMS successfully and if I make a call to CDN it starts to receive data from OD script.

But there is no IP packet exchange between the CCMS IP and MySQL IP.

OВ script does not show any error message. Just nothing happens – OD script does not either sends or receives any data from SQL.

So, when I register sample application to server and make a call, sample application receives data from script. When I make a call, MySQL database does not receive anything.

Any suggestion? If anybody already managed to implement such integration? Any suggestion/idea/prompt is highly appreciated.
Reply With Quote
Old 08-31-2017, 07:51 AM
gsanadze gsanadze is offline
Join Date: Mar 2015
Posts: 96
gsanadze has 11 reputation points
Default Proble solved

The reason was in incorrect OD script request to the database.

The real problem is that CCMS (or OD) provides no indication of the problem - just sends nothing to the database.

The request structure is very strict:

THE REQUIEST Provider ID SQL Statment number, VAR1, VAR,2 .... VARn

SO, the very first parameter after Provider ID is SQL statment number to indicate which statment created during DIW (Database Integration Wizard) has to be used.
Without that nothing going to work.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:51 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.