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Old 02-04-2015, 11:15 AM
adams170 adams170 is offline
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Default Finding the fax number calling a user

I have a user who keeps getting calls from a fax/modem and I need to find the number on my G650 system. She has a analog line no caller ID. How can I go about it or is it possible? Seems to me I remember being shown a way to do a live monitor of an extension in the Site Administration app but I have forgotten how it was done.

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Last edited by adams170; 02-04-2015 at 11:17 AM.
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Old 02-04-2015, 11:32 AM
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mlombardi1 mlombardi1 is offline
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You can run a trace on the analog station: list trace station x

The trace will timeout after some time however. You're trying to catch lightning in a bottle. This is where call accounting software comes in handy.
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Old 02-12-2015, 06:30 AM
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marzahn marzahn is offline
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Question 3rd Party Call Trace Utility??

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Originally Posted by mlombardi1 View Post
You can run a trace on the analog station: list trace station x The trace will timeout after some time however.
This relates to the Avaya trace utility. I have been looking for a utility to run a tracec over an extended period of time, I found and have used a product called Call Flow Extract. However it has stopped workiing. The last time I checked, we had the current version. Do you know of another?
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Old 02-13-2015, 03:04 PM
barblee07 barblee07 is offline
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Quote:
Originally Posted by adams170 View Post
I have a user who keeps getting calls from a fax/modem and I need to find the number on my G650 system. She has a analog line no caller ID. How can I go about it or is it possible? Seems to me I remember being shown a way to do a live monitor of an extension in the Site Administration app but I have forgotten how it was done.

Thanks
Is it possible for your user to transfer the fax/modem call to a station with call display (after quickly announcing to the other party why she's transferring the call)
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