Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-04-2015, 02:34 AM
mabid mabid is offline
Aspiring Member
 
Join Date: Jul 2014
Posts: 1
mabid has 10 reputation points
Exclamation Avaya IP Office V2 Missed Calls Log.

Dear Avaya Exert,

I need your help, i have Avaya IP Office 500 Manager V2 and i want to check my Missed Calls logs on our Holidays, so please help me any expert. thanks

Muhammad

muhammad.abid@eagleess.com

Last edited by mabid; 01-04-2015 at 02:36 AM.
Reply With Quote
  #2  
Old 01-05-2015, 11:44 AM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

Missed calls are logged on the phones themselves, there is a call history button and a section for "Missed" calls.
Reply With Quote
  #3  
Old 01-06-2015, 03:59 AM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 555
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

As said, your phone will log and display missed calls. The same log is also shown by one-X Portal for IP Office if you have that.

Note however that by default it only includes truely missed calls. Calls that then went to voicemail or forwarded elsewhere are not included. That can be changed by enabling the setting for logging missed calls answered at coverage using IP Office Manager (can't remember the exact setting name).

If you mean missed calls system wide then that can't be done retrospectively. You need to have configured the output of SMDR log files by the system. Those files are then processed by separate call accounting software. Avaya don't provide software for that as there are numerous third party applications that can receive the IP Office's SMDR call log files.

Last edited by markgallagher; 01-06-2015 at 04:01 AM.
Reply With Quote
  #4  
Old 12-01-2015, 02:35 PM
maldov maldov is offline
Aspiring Member
 
Join Date: Nov 2015
Posts: 1
maldov has 10 reputation points
Default

Hello, I have a question kind of related to this issue.
when I go in the log to see the missed calls, I can call back the internal calls no problem, but when it comes to an external number, it does not do the 9 before the number so users have to write down the phone number and dial to call back.

is there a way to add the 9 before the number to external calls.

thank you
Reply With Quote
  #5  
Old 12-01-2015, 03:09 PM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

Look at your line programming, there's a field called prefix, you can add the 9 there.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:40 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.