Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-22-2015, 09:11 AM
frade2 frade2 is offline
Whiz
 
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Solution Delivered Problem to retrieve UCID /UUI into AAEP7 in SIP enviroment

Hi experts,

I have a SIP enviroment, with CM 6.3, SM 6.3, AAEP 7 and Elite Multichannel and VDI agent for softphones.

When the Elite Multi channel agent finish call and drop, using VDN Return Destination feature, send the call to Experience Portal.

In this application, I need to retrieve ANI, DNIS, LOGIN etc.. and I guess I have two methods...using UUI concatenating all the data or Using same UCID (CM and AAEP) and saving the data firts from Elite MUltichannel into a Database and the update the record via AAEP application...

the problem is because none of them (UUI and UCID) arrives to AAEP application and I don't know why.

SIP Trunks are in shared, and Send ucid to yes.
AAEP Application also in operation mode "shared Mode", generate UCID to "no" and Transport UCID in Shared Mode to "yes"

Please could you help me? i Missing something in the configuration?

THANKS!
Reply With Quote
  #2  
Old 03-23-2015, 07:40 AM
psree psree is offline
Whiz
.
 
Join Date: Apr 2010
Posts: 25
psree has 10 reputation points
Default

For getting the UCID - set the mode on CM to Service Provider, SM to Service Provider and on AAEP's "Transport UCID" to Service PRovider. See if this helps, because the UCID has to come from the CM.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:29 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.